Refund Policy

Refund Policy

At PureGlow, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging.

Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on opened or used supplements.

Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are damaged, defective, or incorrect. If you receive a faulty product, contact us and we’ll make it right.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with proof (photos), and we’ll resolve it quickly.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank or payment provider. If the issue continues, contact our support team for assistance.